Management

To: Zappos.Com, CEO From: Wei-Shan, Hsu, M&A Advisor Date: 5/16/2012 Re: Growth for Zappos Zappos is the gargantuanst online shoe store. The company was founded in 1999 and is headquartered in Henderson, Nevada. It is hold by Amazon.com. Zappos has set itself apart from competitors in four slipway: it has excellent customer advantage, a large alternative of shoes, selection is non base on season and they have a bun in the oven inventory. nearly inviolable things near the company are that they keep open fast, they lead good customer service, and they have a drop by the wayside counter policy.

|Deliv er fast |Rare: excellence in domination system and effective delivery process| | node service |Substitute: understand consumer demands, own consumers affirm, | | |satisfaction and homage | | indigent makes |Rare: have strong financial capability and good reputation priceumer | | |service to offer free go across policy. | However, there are some problems with shipping. Some customers are non getting their shoes on time because the manufactu rer does non send them out on time. Also, t! he company has been affected by the negative economy. People are more careful virtually making decisions and that has affected sales. In addition, the company isnt expanding in other countries. This means they are ignoring potential customers. To improve Zappos, I strongly make the following recommendations: Create more customers Zappos tranquilize sells their products to U.S customers. They are losing potential customers outside the U.S. The company considers the shipping bell to be too high to be worth merchandising internationally. In addition they believe success is dependent on...If you trust to get a full essay, order it on our website: BestEssayCheap.com

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